.: The Financial Care Consultancy:.

Financial Care Consultancy is a customer focused independent Company providing a financial counselling service which is second to none. Set up in 1991, we not only specialise in counselling for mortgage arrears and loans, but also provide a range of complementary services to the lender. Every one of our office staff is experienced in finance and mortgages and all of our field representatives are experienced financial experts.

We have a team of over 85 representatives covering most of the UK and in order to excel in our customer service, we value and trust all our counsellors and staff. FCC prides itself on its customer service and by treating all customers in an ethical manner.

 

We ensure that we comply with the FSA's Mortgage Code of Business and Treating Customers Fairly initiatives.

 

We believe that everyone we give service to is a customer and deserves to be treated with respect, honesty and integrity.

.: Interviewing Services

The objective of our interviewing service is to minimise risk exposure at any time during the lending process. We believe that this service can be particularly effective at:

.: Completion - particularly if the mortgage has been introduced by a third party, by revealing areas of potential risk.

.: When arrears occur - by assessing the debtors ability to pay and collaborating with the debtor to reach a mutually acceptable and realistic agreement.

.: Providing the opportunity to demonstrate a unique and personalised service to customers - We aim to provide pro-active advice and ensure that you have minimum exposure to bad debts and provisions.

 

Our website is not only aimed at clients and prospective clients but also customers of those clients and maybe other lenders. The advice section is aimed specifically at helping customers.

 

 

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